Purchase - Sale Rules

1. General Provisions.

1.1. These terms and conditions of purchase and sale of goods (hereinafter referred to as the Rules) are a legally binding document for the Parties, which establishes the rights, obligations, and responsibilities of the Buyer and the Seller when the Buyer selects, orders, and purchases goods in the online store. Users who log in to this website confirm that they agree with the store's terms and conditions.

1.2. This store is a retail online store aimed at consumers purchasing goods for personal, family, household, leisure, business, or professional needs.

1.3. The sale of goods in this store is organized, conducted, and related services are provided by UAB "VIDOLITA", company code 300529832 (hereinafter referred to as the "Seller").

1.4. A Buyer is considered to be any person selecting, ordering, and/or purchasing goods in the store. The right to purchase in the online store is granted to:

1.4.1. competent natural persons, i.e., persons who have reached the age of majority and whose capacity is not restricted by court order;

1.4.2. minors from 14 to 18 years of age, only with the consent of their parents or guardians, except in cases where they independently manage their income;

1.4.3. legal entities;

1.4.4. authorized representatives of all the above-mentioned persons.

1.5. By registering or ordering goods in the store, the Buyer unconditionally confirms that they agree with these Store Rules and also guarantees that they have the right to purchase goods in this store.

1.6. The purchase and sale contract (hereinafter referred to as the "Contract") between the Buyer and the Seller is considered concluded from the moment the Buyer, having formed a shopping cart in this online store, specified the delivery address, chosen the payment method, and familiarized themselves with the Seller's Rules, clicks the "Confirm Order" button (see point 5 "Ordering Goods, Prices, Payment Procedure, and Terms").

1.7. If the Buyer is not familiar with and/or does not agree with the Store Rules or any part of them, they are not allowed to order goods in this store. If the Buyer confirms the order, it is considered that they have familiarized themselves with and unconditionally agreed to all the Store Rules.

1.8. Each Contract concluded between the Buyer and the Seller is stored in the online store.

1.9. The Seller reserves the right to change, amend, or supplement the Rules at any time, taking into account the requirements set by legal acts. The Rules applicable at the time of order confirmation apply to the Buyer when shopping in the online store. It is recommended that the Buyer familiarize themselves with the Rules during each purchase. The Seller assumes no risk or responsibility and is unconditionally released from it if the Buyer has not fully or partially familiarized themselves with the Rules.

1.10. The Seller has the right to restrict or suspend the Buyer's use of the store's services or cancel the Buyer's registration without notice if the Buyer violates the store's rules or attempts to harm the store's operational stability and security.

2. Registration and Protection of Personal Data.

2.1. The Buyer can order and purchase goods in this store by:

2.1.1. registering in this store – entering the data requested during registration;
2.1.2. not registering in this store.

2.2. When ordering goods in the ways specified in point 2.1 of the rules, the Buyer must provide the personal data necessary for the proper execution of the order in the information fields provided by the Seller: name, surname, delivery address, phone number, and email address. An authorized representative of a legal entity provides the name of the legal entity instead of the name and surname.

2.3. The Buyer is responsible for the accuracy, correctness, and completeness of the personal data provided. The Seller assumes no responsibility and is unconditionally released from liability for any damage that may occur to the Buyer and/or third parties due to the Buyer's provision of incorrect and/or incomplete personal data or failure to change and supplement the data when they change.

2.4. The Buyer, having registered in this store, has the right to freely change and supplement the registration data or cancel their registration at any time.

2.5. By registering in the online store and ordering goods, the Buyer undertakes to keep and not disclose login data to anyone. The Buyer is responsible for the preservation of the login data provided to them, as well as for all actions (data provision, order submission, user comments, etc.) performed in this store using the Buyer's name and password. If a third party uses the store's services by logging in with the Buyer's registration data, the Seller considers this person to be the Buyer. If the Buyer loses the login data, they must immediately inform the Seller by email, mail, phone, or by filling out the form provided in this store.

2.6. By confirming these rules, the Buyer agrees that the personal data provided by the Buyer will be collected, stored, systematized, used, and processed for the purposes of order execution, customer service, activity analysis, and direct marketing by the Seller.

2.7. The personal data provided by the Buyer will be used exclusively by the Seller and its partners, with whom the Seller intermediates in the administration of this store, delivery of goods, customer service, and/or other services related to the execution of the Buyer's order. The Seller will not disclose the Buyer's personal data to third parties, except for the partners mentioned in this point or when required to do so by the legal acts of the Republic of Lithuania.

2.8. The Buyer, not wishing to receive promotional offers from the Seller, has the option in the registration form to choose not to receive such offers. If the Buyer does not wish, the Seller will not use the Buyer's personal data for direct marketing purposes and will not send promotional and commercial messages to the Buyer, except those necessary for the execution of the Buyer's orders.

2.9. The personal data provided by the Buyer will be processed in accordance with the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts of the Republic of Lithuania regulating the protection and processing of these data.

2.10. The personal data provided by the Buyer for direct marketing purposes will be stored for no longer than 60 (sixty) months from the date of the last shipment of goods. Data necessary for debt management are stored until the debt is recovered, but no longer than 10 (ten) years.

2.11. The Buyer has the right to submit a request to the Seller at any time to familiarize themselves with the personal data processed by the Seller, request to change them, or stop their use for direct marketing purposes.

3. Ordering Goods, Prices, Payment Procedure, and Terms.

3.1. The Buyer can purchase in the online store 24 hours a day, 7 days a week.

3.2. The Contract becomes effective from the moment the Buyer clicks the "Confirm Order" button, and upon receiving the order, the Seller confirms it by sending a confirmation email to the email address provided by the Buyer. The Buyer undertakes to accept the ordered goods and pay the agreed price for them, and the Seller undertakes to send the goods ordered by the Buyer to the address specified by the Buyer.

3.3. The prices of goods in the online store and in the formed order are indicated in euros, including applicable taxes. Goods are sold to the Buyer at the prices valid in this store at the time of order submission.

3.4. The Buyer pays for the goods in one of the following ways:

3.4.1. Payment using e-banking – this is an advance payment using the Buyer's e-banking system. The Buyer transfers the money to the online store's settlement account. Responsibility for data security in this case lies with the respective bank, as all monetary transactions take place in the bank's e-banking system. If you choose this payment method, then:

3.4.1.1. Fill out the order and select your bank in the "Payment Method" step of the order;

3.4.1.2. This store will redirect you to the selected bank's page and transfer the data about the amount to be paid to the e-banking system;

3.4.1.3. Log in to the e-banking page in the usual way, and the system will have already generated a payment for the selected goods. You will only need to confirm the payment.

3.4.1.4. Once the payment is confirmed, the e-banking page will close, and you will return to the store's page. The login data to the e-banking system are used only for logging in to the bank's page and are not transferred when returning to this store.

3.4.2. Payment by bank transfer – this is an advance payment when the Buyer, having printed the order and gone to the nearest bank branch, transfers the money to the online store's bank account. Please note that the order number must be indicated in the payment purpose field.

Company details:

Recipient: UAB "VIDOLITA"

Company code: 300529832

Payment purpose: indicate the order number

Payment code: indicate the order number

3.5. The Buyer undertakes to pay for the goods immediately. Only upon receipt of payment for the goods is the formation of the goods parcel started, and the delivery term of the goods begins to be calculated. Payment is considered completed when the entire amount payable is received and credited to the Seller's bank account specified in the payment instructions. The prices of goods and their delivery for the invoice payment are calculated including the applicable VAT.

3.6. The Seller has the right to cancel the Buyer's order without prior notice if the Buyer does not pay for the goods within 48 hours from the moment of order submission.

3.7. The VAT invoice is issued and provided to the Buyer together with the shipped goods.

4. Delivery of Goods.

4.1. Goods ordered in this store are delivered only within the territory of the Republic of Lithuania.

4.2. Goods are delivered by the Seller or an authorized representative of the Seller (courier).

4.3. The goods ordered by the Buyer are delivered to the address specified in the Buyer's order. The Buyer undertakes to specify the exact delivery location of the goods. Please provide personal data accurately and neatly - in capital letters, with Lithuanian characters, punctuation marks in the necessary places, correct abbreviations - st. / dist. etc.

4.4. The Buyer undertakes to accept the goods themselves. In the event that the Buyer cannot accept the goods themselves and the goods are delivered to the specified address, the Seller or its authorized representative has the right to deliver the goods to any other adult person at the specified address, and the Buyer has no right to make claims to the Seller regarding the delivery of goods to an inappropriate subject.

4.5. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product descriptions. These terms are preliminary and do not apply in cases where the Seller's warehouse does not have the necessary goods, and the Buyer is informed about the shortage of ordered goods. At the same time, the Buyer agrees that in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such cases, the Seller undertakes to contact the Buyer immediately and agree on the delivery conditions of the goods.

4.6. In all cases, the Seller is released from liability for violation of the delivery terms if the goods are not delivered to the Buyer or are delivered late due to the Buyer's fault or due to circumstances beyond the Seller's control.

4.7. If the delivery of goods is impossible due to the Buyer's fault or due to circumstances dependent on the Buyer (the Buyer provided an incorrect address when ordering the goods, the Buyer or recipient is not found at the specified address, etc.), the goods are not re-sent to the Buyer (except in cases where the Buyer pays additionally for the re-delivery of the goods). In such cases, the money for the goods is refunded after deducting the delivery fee.

4.8. During the delivery of goods, the Buyer must check the condition of the shipment, the completeness (assortment) and quality of the delivered goods together with the Seller or its authorized representative. The Buyer must note the damages of the shipment in the courier's shipment acceptance - transfer document: the shipment is presented in a crumpled or otherwise damaged package, unordered goods are presented in the shipment, or their quantity is incorrect, incomplete product set. If the Buyer does not check the condition of the shipment and/or does not record the data about the damages of the shipment in the manner specified in this point, the shipment is considered to be delivered properly and undamaged.

4.9. In cases where the Buyer notices during the acceptance of goods that the quantity of goods in the shipment is incorrect or the delivered goods do not match the ordered goods and this is not indicated in the invoice, waybill, or other shipment transfer - acceptance document, the Buyer must immediately inform the Seller about it. When the Buyer determines that the delivered goods are of poor quality, they do not accept the poor-quality goods and must return them to the courier, and the fact and reason for the return of the goods must be noted in the invoice, waybill, or other shipment transfer - acceptance document in the Seller's copy.

5. Quality of Goods, Warranties.

5.1. The data of each product sold in the online store are generally indicated in the product description next to each product.

5.2. The Seller is not responsible for the fact that the goods in the online store may not match the actual size, shape, and color of the goods due to the characteristics of the Buyer's display.

 

6. Withdrawal from the Contract, Return and Exchange of Goods.

6.1. The Buyer has the right to withdraw from the Contract by notifying the Seller in writing (by filling out the form provided in the account), indicating the desired item to be returned and its order number and other required information, no later than 14 (fourteen) calendar days from the date of delivery of the goods, except in cases where the contract cannot be withdrawn according to the laws of the Republic of Lithuania (e.g., when the contract is concluded for the sale of hygiene goods; see information on the website of the Public Institution "Consumer Center" http://www.vartotojucentras.lt/istatymas.php?id=1038). If you have questions about returning the item, please contact us by email or the phone number provided.

6.2. After submitting a notice of withdrawal from the contract, the Buyer must, no later than 14 (fourteen) calendar days, send the returned goods (if they were delivered) to the Seller at the recipient's address at their own expense, indicating the name of the returned item, order number, and stating the reason for the return as withdrawal from the contract.

6.3. Defects of sold goods are eliminated, poor-quality goods are exchanged, and returned in accordance with the Rules for the Return and Exchange of Items approved by the Order of the Minister of Economy of the Republic of Lithuania No. 217 of June 29, 2001, except in cases where the contract cannot be withdrawn according to the laws of the Republic of Lithuania (e.g., when the contract is concluded for the sale of hygiene goods – bedding items; see information on the website of the Public Institution "Consumer Center" http://www.vartotojucentras.lt/istatymas.php?id=1038, "Peculiarities of Return and Exchange of Non-Food Items" point 18).

6.4. To return the item(s), the Buyer must, no later than 14 (fourteen) calendar days from the date of delivery of the goods to the Buyer, send the returned goods to the Seller at the recipient's address at their own expense, informing the Seller by the means of communication specified in the contact section, indicating the name of the returned item, order number, and reasons for the return.

6.5. When returning an incorrect and/or poor-quality item, the Seller undertakes to collect such items and replace them with identical suitable items at their own expense.

6.6. Returned or exchanged quality goods must be undamaged, retain their commercial appearance (labels must not be removed or damaged, protective films must not be torn off, etc.), and must not be used. The item must be returned in its original packaging, in the same set as received by the Buyer, and must include the purchase document, warranty card (if issued), instructions for use, and other accessories. If the item is not fully assembled, is damaged, untidy, or not properly packaged, the Seller has the right not to accept the item, not to exchange it, and not to refund the money paid by the Buyer for the item.

6.7. The money for returned goods is in all cases transferred only to the Buyer's bank account from which the order payment was made, no later than 14 calendar days from the date of receipt of the returned goods.

6.8. When returning quality and Buyer-compliant goods, the packaging and delivery fee is not refunded or compensated to the Buyer. When exchanging quality and Buyer-compliant goods, the Buyer pays the packaging and shipping fee for the exchanged goods.

6.9. In the event that the Seller does not have suitable goods for replacement, the amount paid for the item is refunded to the Buyer, deducting the packaging and delivery costs of the item.

7. Marketing and Information.

7.1. The Seller may, at its discretion, initiate various promotions in the online store.

7.2. The Seller has the right to unilaterally, without separate notice, change the conditions of promotions, as well as cancel them. Any change or cancellation of the conditions and procedures of promotions is valid only forward, i.e., from the moment of their execution.

7.3. The Seller sends all notifications to the Buyer using the means of communication specified in the Buyer's registration form.

7.4. The Buyer sends all notifications and questions using the phone numbers and email addresses specified in the "Contacts" section of the Seller's online store.

7.5. The Seller is not responsible if the Buyer does not receive the sent informational or confirmation messages due to internet connection, email service provider network disruptions.

8. Final Provisions

8.1. These Rules are drawn up in accordance with the laws and legal acts of the Republic of Lithuania.

8.2. The Seller is released from any liability in cases where losses arise due to the Buyer's failure to familiarize themselves with these Rules, despite being given the opportunity to do so, disregarding the Seller's recommendations and the Buyer's obligations.

8.3. In the event of damage, the guilty Party compensates the other Party for direct losses.

8.4. All disputes arising from the execution of these Rules are resolved through negotiations. If no agreement is reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

8.5. If there are links to the websites of other companies, institutions, organizations, or individuals in the Seller's online store, the Seller is not responsible for the information or activities on those websites, does not supervise, control, or represent those companies and individuals.

 

If you have any questions, please contact us using the details provided in the Contact section.